Writer, a San Francisco-based artificial intelligence startup, is launching a unified AI agent platform designed to let any employee automate complex business workflows without writing code — a capability the company says distinguishes it from consumer-oriented tools like Microsoft Copilot and ChatGPT.

The platform, called Writer Agent, combines chat-based assistance with autonomous task execution in a single interface. Starting Tuesday, enterprise customers can use natural language to instruct the AI to create presentations, analyze financial data, generate marketing campaigns, or coordinate across multiple business systems like Salesforce, Slack, and Google Workspace—then save those workflows as reusable "Playbooks" that run automatically on schedules.

The announcement comes as enterprises struggle to move AI initiatives beyond pilot programs into production at scale. Writer CEO May Habib has been outspoken about this challenge, recently revealing that 42% of Fortune 500 executives surveyed by her company said AI is "tearing their company apart" due to coordination failures between departments.

"We're delivering an agent interface that is both incredibly powerful and radically simple to transform individual productivity into organizational impact," Habib said in a statement. "Writer Agent is the difference between a single sales rep asking a chatbot to write an outreach email and an enterprise ensuring that 1,000 reps are all sending on-brand, compliant, and contextually-aware messages to target accounts."

How Writer is putting workflow automation in the hands of non-technical workers

The platform's core innovation centers on making workflow automation accessible to non-technical employees—what Writer executives call "democratizing who gets to be a builder."

In an exclusive interview with VentureBeat, Doris Jwo, Writer's director of product management, demonstrated how the system works: A user types a request in plain English — for example, "Create a two-page partnership proposal between [Company A] and [Company B], make it a branded deck, include impact metrics and partnership tiers."

The AI agent then breaks down that request into discrete steps, conducts web research, generates graphics and charts on the fly, creates individual slides with sourced information, and assembles a complete presentation. The entire process, which might take an employee hours or days, can be completed in 10-12 minutes.

"The agent basically looks at the request, breaks it down, does research, understands what pieces it needs, creates a detailed plan at a step-by-step level," Jwo explained during a product demonstration. "It might say, 'I need to do web research,' or 'This user needs information from Gong or Slack,' and it reaches out to those connectors, grabs the data, and executes the plan."

Crucially, users can save these multi-step processes as Playbooks—reusable templates that colleagues can deploy with a single click. Routines allow those Playbooks to run automatically at scheduled intervals, essentially putting knowledge work "on autopilot."

Security and compliance controls: Writer's answer to enterprise IT concerns

Writer positions these enterprise-focused controls as a key differentiator from competitors. While Microsoft, OpenAI, and Anthropic offer powerful AI capabilities, Writer's executives argue those tools weren't designed from the ground up for the security, compliance, and governance requirements of large regulated organizations.

"All of the products you mentioned are great products, but even Copilot is very much focused on personal productivity—summarizing email, for example, which is important, but that's not the component we're focusing on," said Matan-Paul Shetrit, Writer's director of product management, in an exclusive interview with VentureBeat.

Shetrit emphasized Writer's "trust, security, and interoperability" approach. IT administrators can granularly control what the AI can access — for instance, preventing market research agents from mentioning competitors, or restricting which employees can use web search capabilities. All activity is logged with detailed audit trails showing exactly what data the agent touched and what actions it took.

"These fine-grained controls are what make products enterprise-ready," Shetrit said. "We can deploy to tens of thousands or hundreds of thousands of employees while maintaining the security and guardrails you need for that scale."

This architecture reflects Writer's origin story. Unlike OpenAI or Anthropic, which started as research labs and later added enterprise offerings, Writer has targeted Fortune 500 companies since its 2020 founding. "We're not a research lab that went to consumer and is dabbling in enterprise," Shetrit said. "We are first and foremost targeting the Global 2000 and Fortune 500, and our research is in service of these customers' needs."

Inside Writer's strategy to connect AI agents across enterprise software systems

A critical technical component is Writer's approach to system integrations. The platform includes pre-built connectors to more than a dozen enterprise applications—Google Workspace, Microsoft 365, Snowflake, Asana, Slack, Gong, HubSpot, Atlassian, Databricks, PitchBook, and FactSet—allowing the AI to retrieve information and take actions across those systems.

Writer built these connectors using the Model Context Protocol (MCP), an emerging standard for AI system integrations, but added what Shetrit described as an "enterprise-ready" layer on top.

"We took a first-principle approach of: You have this MCP connector infrastructure—how do you build it in a way that's enterprise-ready?" Shetrit explained. "What we have today in the industry is definitely not it."

The system can write and execute code on the fly to handle unexpected scenarios. If a user uploads an unfamiliar file format, for instance, the agent will generate code to extract and process the text without requiring a human to intervene.

Jwo demonstrated this capability with a daily workflow she runs: Every morning at 10 a.m., a Routine automatically summarizes her Google Calendar meetings, identifies external participants, finds their LinkedIn profiles, and sends the summary to her via Slack — all without her involvement.

"This was pretty simple, but you can imagine for a salesperson it might say, 'At the end of the day, wrap up a summary of all the calls I had, send me action items, post it to the account-specific Slack channel, and tag these folks so they can accomplish those workflows,'" Jwo said. "That can run continuously each day, each week, or on demand."

From mortgage lenders to CPG brands: Real-world AI agent use cases across industries

The platform is attracting customers across multiple industries. New American Funding, a mortgage lender, uses Writer Agent to automate marketing workflows. Senior Content Marketing Manager Karen Rodriguez uploads Asana project tickets with creative briefs, and the AI executes tasks like updating email campaigns or transforming articles into social media carousels, video scripts, and captions.

Other use cases span financial services teams creating investment dashboards with PitchBook and FactSet data, consumer packaged goods companies brainstorming new product lines based on social media trends, and marketing teams generating partnership presentations with branded assets.

Writer has added customers including TikTok, Comcast, Keurig Dr Pepper, CAA, and Aptitude Health, joining an existing base that includes Accenture, Qualcomm, Uber, Vanguard, and Marriott. The company now serves more than 300 enterprises and has secured over $50 million in signed contracts, with projections to double that to $100 million this year.

The startup's net retention rate — a measure of how much existing customers expand their usage — stands at 160%, meaning customers on average increase their spending by 60% after initial contracts. Twenty customers who started with $200,000-$300,000 contracts now spend about $1 million annually, according to company data.

'Vibe working': Writer's vision for AI-powered productivity beyond coding

Writer executives frame the platform as enabling what they call "vibe working" — a playful reference to the popular term "vibe coding," which describes AI tools like Cursor that dramatically accelerate software development.

"We used to call it transformation when we took 12 steps and made them nine. That's optimizing the world as it is," Habib said at Writer's AI Leaders Forum earlier this month, according to Forbes. "We can now create a new world. That is the greenfield mindset."

Shetrit echoed this framing: "Vibe coding is the theme of 2025. Our view is that ‘vibe working’ is the theme of 2026. How do you bring the same productivity gains you've seen with coding agents into the workspace in a way that non-technical users can maximize them?"

The platform is powered by Palmyra X5, Writer's proprietary large language model featuring a one-million-token context window — among the largest commercially available. Writer trained the model for approximately $700,000, a fraction of the estimated $100 million OpenAI spent on GPT-4, by using synthetic data and techniques that halt training when returns diminish.

The model can process one million tokens in about 22 seconds and costs 60 cents per million input tokens and $6 per million output tokens — significantly cheaper than comparable offerings, according to company specifications.

Making AI Decisions Visible: Writer's Approach to Trust and Transparency

A distinctive aspect of Writer's approach is transparency into the AI's decision-making process. The interface displays the agent's step-by-step reasoning, showing which data sources it accessed, what code it generated, and how it arrived at outputs.

"There's a very clear exhibition of how the agent is thinking, what it's doing, what it's touching," Shetrit said. "This is important for the end user to trust it, but also important for the IT person or security professional to see what's going on."

This "supervision" model goes beyond simple observability of API calls to encompass what Shetrit described as "a superset of observability" — giving organizations the ability to not just monitor but control AI behavior through policies and permissions.

Session logs capture all agent activity when enabled by administrators, and users can submit feedback on every output to help improve system performance. The platform also emphasizes providing sources and citations for generated content, allowing users to verify information.

"With any sort of chat assistant, agentic or not, trust but verify is really important," Jwo said. "That's part of the pillars of us building this and making it enterprise-grade."

What Writer Agent Costs—and Why It's Included in the Base Platform

Writer is including all the new capabilities—Playbooks, Routines, Connectors, and Personality customization—as part of its core platform without additional charges, according to Jwo.

"This is fully included as part of the Writer platform," she said. "We're not charging additional for using Writer Agent."

The "Personality" feature allows individual users, teams, or entire organizations to customize the AI's communication style, ensuring generated content matches brand voice and tone guidelines. This works alongside company-level controls that enforce terminology and style requirements.

For highly structured, repetitive tasks, Writer also offers a library of more than 100 pre-built agents and an AI Studio for building custom multi-agent systems aligned with specific business use cases.

The Race to Define Enterprise AI: Can Purpose-Built Platforms Beat Tech Giants?

The launch crystallizes a fundamental tension in how enterprises will adopt AI at scale. While consumer-facing AI tools emphasize individual productivity gains, companies need systems that work reliably across thousands of employees, integrate with existing software infrastructure, maintain regulatory compliance, and deliver measurable business impact.

Writer's wager is that these requirements demand purpose-built enterprise platforms rather than consumer tools adapted for business use. The company's $1.9 billion valuation — achieved in a November 2024 funding round that raised $200 million — suggests investors see merit in this thesis. Backers include Premji Invest, Radical Ventures, ICONIQ Growth, Salesforce Ventures, and Adobe Ventures.

Yet the competitive landscape remains formidable. Microsoft and Google command enormous distribution advantages through their existing enterprise software relationships. OpenAI and Anthropic possess research capabilities that have produced breakthrough models. Whether Writer can maintain its differentiation as these giants expand their enterprise offerings will test the startup's core premise: that serving Fortune 500 companies from day one creates advantages that research labs turned enterprise vendors cannot easily replicate.

"We're entering an era where if you can describe a better way to work, you can build it," Jwo said. "The new Writer Agent democratizes who gets to be a builder, empowering the operational experts and creative problem-solvers in every department to become the architects of their own transformation. That's how you unlock innovation that competitors can't replicate."

The promise is alluring — AI capabilities powerful enough to transform how work gets done, accessible enough for any employee to use, and controlled enough for enterprises to deploy safely at scale. Whether Writer can deliver on that promise at the speed and scale required will determine if its vision of "vibe working" becomes the 2026 theme Shetrit predicts, or just another ambitious attempt to solve enterprise AI's execution problem.

But one thing is certain: In a market where 85% of AI initiatives fail to escape pilot purgatory, Writer is betting that the winners won't be the companies with the most powerful models—they'll be the ones that make those models actually work inside the enterprise.

Microsoft is launching a significant expansion of its Copilot AI assistant on Tuesday, introducing tools that let employees build applications, automate workflows, and create specialized AI agents using only conversational prompts — no coding required.

The new capabilities, called App Builder and Workflows, mark Microsoft's most aggressive attempt yet to merge artificial intelligence with software development, enabling the estimated 100 million Microsoft 365 users to create business tools as easily as they currently draft emails or build spreadsheets.

"We really believe that a main part of an AI-forward employee, not just developers, will be to create agents, workflows and apps," Charles Lamanna, Microsoft's president of business and industry Copilot, said in an interview with VentureBeat. "Part of the job will be to build and create these things."

The announcement comes as Microsoft deepens its commitment to AI-powered productivity tools while navigating a complex partnership with OpenAI, the creator of the underlying technology that powers Copilot. On the same day, OpenAI completed its restructuring into a for-profit entity, with Microsoft receiving a 27% ownership stake valued at approximately $135 billion.

How natural language prompts now create fully functional business applications

The new features transform Copilot from a conversational assistant into what Microsoft envisions as a comprehensive development environment accessible to non-technical workers. Users can now describe an application they need — such as a project tracker with dashboards and task assignments — and Copilot will generate a working app complete with a database backend, user interface, and security controls.

"If you're right inside of Copilot, you can now have a conversation to build an application complete with a backing database and a security model," Lamanna explained. "You can make edit requests and update requests and change requests so you can tune the app to get exactly the experience you want before you share it with other users."

The App Builder stores data in Microsoft Lists, the company's lightweight database system, and allows users to share finished applications via a simple link—similar to sharing a document. The Workflows agent, meanwhile, automates routine tasks across Microsoft's ecosystem of products, including Outlook, Teams, SharePoint, and Planner, by converting natural language descriptions into automated processes.

A third component, a simplified version of Microsoft's Copilot Studio agent-building platform, lets users create specialized AI assistants tailored to specific tasks or knowledge domains, drawing from SharePoint documents, meeting transcripts, emails, and external systems.

All three capabilities are included in the existing $30-per-month Microsoft 365 Copilot subscription at no additional cost — a pricing decision Lamanna characterized as consistent with Microsoft's historical approach of bundling significant value into its productivity suite.

"That's what Microsoft always does. We try to do a huge amount of value at a low price," he said. "If you go look at Office, you think about Excel, Word, PowerPoint, Exchange, all that for like eight bucks a month. That's a pretty good deal."

Why Microsoft's nine-year bet on low-code development is finally paying off

The new tools represent the culmination of a nine-year effort by Microsoft to democratize software development through its Power Platform — a collection of low-code and no-code development tools that has grown to 56 million monthly active users, according to figures the company disclosed in recent earnings reports.

Lamanna, who has led the Power Platform initiative since its inception, said the integration into Copilot marks a fundamental shift in how these capabilities reach users. Rather than requiring workers to visit a separate website or learn a specialized interface, the development tools now exist within the same conversational window they already use for AI-assisted tasks.

"One of the big things that we're excited about is Copilot — that's a tool for literally every office worker," Lamanna said. "Every office worker, just like they research data, they analyze data, they reason over topics, they also will be creating apps, agents and workflows."

The integration offers significant technical advantages, he argued. Because Copilot already indexes a user's Microsoft 365 content — emails, documents, meetings, and organizational data — it can incorporate that context into the applications and workflows it builds. If a user asks for "an app for Project Spartan," Copilot can draw from existing communications to understand what that project entails and suggest relevant features.

"If you go to those other tools, they have no idea what the heck Project Spartan is," Lamanna said, referencing competing low-code platforms from companies like Google, Salesforce, and ServiceNow. "But if you do it inside of Copilot and inside of the App Builder, it's able to draw from all that information and context."

Microsoft claims the apps created through these tools are "full-stack applications" with proper databases secured through the same identity systems used across its enterprise products — distinguishing them from simpler front-end tools offered by competitors. The company also emphasized that its existing governance, security, and data loss prevention policies automatically apply to apps and workflows created through Copilot.

Where professional developers still matter in an AI-powered workplace

While Microsoft positions the new capabilities as accessible to all office workers, Lamanna was careful to delineate where professional developers remain essential. His dividing line centers on whether a system interacts with parties outside the organization.

"Anything that leaves the boundaries of your company warrants developer involvement," he said. "If you want to build an agent and put it on your website, you should have developers involved. Or if you want to build an automation which interfaces directly with your customers, or an app or a website which interfaces directly with your customers, you want professionals involved."

The reasoning is risk-based: external-facing systems carry greater potential for data breaches, security vulnerabilities, or business errors. "You don't want people getting refunds they shouldn't," Lamanna noted.

For internal use cases — approval workflows, project tracking, team dashboards — Microsoft believes the new tools can handle the majority of needs without IT department involvement. But the company has built "no cliffs," in Lamanna's terminology, allowing users to migrate simple apps to more sophisticated platforms as needs grow.

Apps created in the conversational App Builder can be opened in Power Apps, Microsoft's full development environment, where they can be connected to Dataverse, the company's enterprise database, or extended with custom code. Similarly, simple workflows can graduate to the full Power Automate platform, and basic agents can be enhanced in the complete Copilot Studio.

"We have this mantra called no cliffs," Lamanna said. "If your app gets too complicated for the App Builder, you can always edit and open it in Power Apps. You can jump over to the richer experience, and if you're really sophisticated, you can even go from those experiences into Azure."

This architecture addresses a problem that has plagued previous generations of easy-to-use development tools: users who outgrow the simplified environment often must rebuild from scratch on professional platforms. "People really do not like easy-to-use development tools if I have to throw everything away and start over," Lamanna said.

What happens when every employee can build apps without IT approval

The democratization of software development raises questions about governance, maintenance, and organizational complexity — issues Microsoft has worked to address through administrative controls.

IT administrators can view all applications, workflows, and agents created within their organization through a centralized inventory in the Microsoft 365 admin center. They can reassign ownership, disable access at the group level, or "promote" particularly useful employee-created apps to officially supported status.

"We have a bunch of customers who have this approach where it's like, let 1,000 apps bloom, and then the best ones, I go upgrade and make them IT-governed or central," Lamanna said.

The system also includes provisions for when employees leave. Apps and workflows remain accessible for 60 days, during which managers can claim ownership — similar to how OneDrive files are handled when someone departs.

Lamanna argued that most employee-created apps don't warrant significant IT oversight. "It's just not worth inspecting an app that John, Susie, and Bob use to do their job," he said. "It should concern itself with the app that ends up being used by 2,000 people, and that will pop up in that dashboard."

Still, the proliferation of employee-created applications could create challenges. Users have expressed frustration with Microsoft's increasing emphasis on AI features across its products, with some giving the Microsoft 365 mobile app one-star ratings after a recent update prioritized Copilot over traditional file access.

The tools also arrive as enterprises grapple with "shadow IT" — unsanctioned software and systems that employees adopt without official approval. While Microsoft's governance controls aim to provide visibility, the ease of creating new applications could accelerate the pace at which these systems multiply.

The ambitious plan to turn 500 million workers into software builders

Microsoft's ambitions for the technology extend far beyond incremental productivity gains. Lamanna envisions a fundamental transformation of what it means to be an office worker — one where building software becomes as routine as creating spreadsheets.

"Just like how 20 years ago you put on your resume that you could use pivot tables in Excel, people are going to start saying that they can use App Builder and workflow agents, even if they're just in the finance department or the sales department," he said.

The numbers he's targeting are staggering. With 56 million people already using Power Platform, Lamanna believes the integration into Copilot could eventually reach 500 million builders. "Early days still, but I think it's certainly encouraging," he said.

The features are currently available only to customers in Microsoft's Frontier Program — an early access initiative for Microsoft 365 Copilot subscribers. The company has not disclosed how many organizations participate in the program or when the tools will reach general availability.

The announcement fits within Microsoft's larger strategy of embedding AI capabilities throughout its product portfolio, driven by its partnership with OpenAI. Under the restructured agreement announced Tuesday, Microsoft will have access to OpenAI's technology through 2032, including models that achieve artificial general intelligence (AGI) — though such systems do not yet exist. Microsoft has also begun integrating Copilot into its new companion apps for Windows 11, which provide quick access to contacts, files, and calendar information.

The aggressive integration of AI features across Microsoft's ecosystem has drawn mixed reactions. While enterprise customers have shown interest in productivity gains, the rapid pace of change and ubiquity of AI prompts have frustrated some users who prefer traditional workflows.

For Microsoft, however, the calculation is clear: if even a fraction of its user base begins creating applications and automations, it would represent a massive expansion of the effective software development workforce — and further entrench customers in Microsoft's ecosystem. The company is betting that the same natural language interface that made ChatGPT accessible to millions can finally unlock the decades-old promise of empowering everyday workers to build their own tools.

The App Builder and Workflows agents are available starting today through the Microsoft 365 Copilot Agent Store for Frontier Program participants.

Whether that future arrives depends not just on the technology's capabilities, but on a more fundamental question: Do millions of office workers actually want to become part-time software developers? Microsoft is about to find out if the answer is yes — or if some jobs are better left to the professionals.

Anthropic is making its most aggressive push yet into the trillion-dollar financial services industry, unveiling a suite of tools that embed its Claude AI assistant directly into Microsoft Excel and connect it to real-time market data from some of the world's most influential financial information providers.

The San Francisco-based AI startup announced Monday it is releasing Claude for Excel, allowing financial analysts to interact with the AI system directly within their spreadsheets — the quintessential tool of modern finance. Beyond Excel, select Claude models are also being made available in Microsoft Copilot Studio and Researcher agent, expanding the integration across Microsoft's enterprise AI ecosystem. The integration marks a significant escalation in Anthropic's campaign to position itself as the AI platform of choice for banks, asset managers, and insurance companies, markets where precision and regulatory compliance matter far more than creative flair.

The expansion comes just three months after Anthropic launched its Financial Analysis Solution in July, and it signals the company's determination to capture market share in an industry projected to spend $97 billion on AI by 2027, up from $35 billion in 2023.

More importantly, it positions Anthropic to compete directly with Microsoft — ironically, its partner in this Excel integration — which has its own Copilot AI assistant embedded across its Office suite, and with OpenAI, which counts Microsoft as its largest investor.

Why Excel has become the new battleground for AI in finance

The decision to build directly into Excel is hardly accidental. Excel remains the lingua franca of finance, the digital workspace where analysts spend countless hours constructing financial models, running valuations, and stress-testing assumptions. By embedding Claude into this environment, Anthropic is meeting financial professionals exactly where they work rather than asking them to toggle between applications.

Claude for Excel allows users to work with the AI in a sidebar where it can read, analyze, modify, and create new Excel workbooks while providing full transparency about the actions it takes by tracking and explaining changes and letting users navigate directly to referenced cells.

This transparency feature addresses one of the most persistent anxieties around AI in finance: the "black box" problem. When billions of dollars ride on a financial model's output, analysts need to understand not just the answer but how the AI arrived at it. By showing its work at the cell level, Anthropic is attempting to build the trust necessary for widespread adoption in an industry where careers and fortunes can turn on a misplaced decimal point.

The technical implementation is sophisticated. Claude can discuss how spreadsheets work, modify them while preserving formula dependencies — a notoriously complex task — debug cell formulas, populate templates with new data, or build entirely new spreadsheets from scratch. This isn't merely a chatbot that answers questions about your data; it's a collaborative tool that can actively manipulate the models that drive investment decisions worth trillions of dollars.

How Anthropic is building data moats around its financial AI platform

Perhaps more significant than the Excel integration is Anthropic's expansion of its connector ecosystem, which now links Claude to live market data and proprietary research from financial information giants. The company added six major new data partnerships spanning the entire spectrum of financial information that professional investors rely upon.

Aiera now provides Claude with real-time earnings call transcripts and summaries of investor events like shareholder meetings, presentations, and conferences. The Aiera connector also enables a data feed from Third Bridge, which gives Claude access to a library of insights interviews, company intelligence, and industry analysis from experts and former executives. Chronograph gives private equity investors operational and financial information for portfolio monitoring and conducting due diligence, including performance metrics, valuations, and fund-level data.

Egnyte enables Claude to securely search permitted data for internal data rooms, investment documents, and approved financial models while maintaining governed access controls. LSEG, the London Stock Exchange Group, connects Claude to live market data including fixed income pricing, equities, foreign exchange rates, macroeconomic indicators, and analysts' estimates of other important financial metrics. Moody's provides access to proprietary credit ratings, research, and company data covering ownership, financials, and news on more than 600 million public and private companies, supporting work and research in compliance, credit analysis, and business development. MT Newswires provides Claude with access to the latest global multi-asset class news on financial markets and economies.

These partnerships amount to a land grab for the informational infrastructure that powers modern finance. Previously announced in July, Anthropic had already secured integrations with S&P Capital IQ, Daloopa, Morningstar, FactSet, PitchBook, Snowflake, and Databricks. Together, these connectors give Claude access to virtually every category of financial data an analyst might need: fundamental company data, market prices, credit assessments, private company intelligence, alternative data, and breaking news.

This matters because the quality of AI outputs depends entirely on the quality of inputs. Generic large language models trained on public internet data simply cannot compete with systems that have direct pipelines to Bloomberg-quality financial information. By securing these partnerships, Anthropic is building moats around its financial services offering that competitors will find difficult to replicate.

The strategic calculus here is clear: Anthropic is betting that domain-specific AI systems with privileged access to proprietary data will outcompete general-purpose AI assistants. It's a direct challenge to the "one AI to rule them all" approach favored by some competitors.

Pre-configured workflows target the daily grind of Wall Street analysts

The third pillar of Anthropic's announcement involves six new "Agent Skills" — pre-configured workflows for common financial tasks. These skills are Anthropic's attempt to productize the workflows of entry-level and mid-level financial analysts, professionals who spend their days building models, processing due diligence documents, and writing research reports. Anthropic has designed skills specifically to automate these time-consuming tasks.

The new skills include building discounted cash flow models complete with full free cash flow projections, weighted average cost of capital calculations, scenario toggles, and sensitivity tables. There's comparable company analysis featuring valuation multiples and operating metrics that can be easily refreshed with updated data. Claude can now process data room documents into Excel spreadsheets populated with financial information, customer lists, and contract terms. It can create company teasers and profiles for pitch books and buyer lists, perform earnings analyses that use quarterly transcripts and financials to extract important metrics, guidance changes, and management commentary, and produce initiating coverage reports with industry analysis, company deep dives, and valuation frameworks.

It's worth noting that Anthropic's Sonnet 4.5 model now tops the Finance Agent benchmark from Vals AI at 55.3% accuracy, a metric designed to test AI systems on tasks expected of entry-level financial analysts. A 55% accuracy rate might sound underwhelming, but it is state-of-the-art performance and highlights both the promise and limitations of AI in finance. The technology can clearly handle sophisticated analytical tasks, but it's not yet reliable enough to operate autonomously without human oversight — a reality that may actually reassure both regulators and the analysts whose jobs might otherwise be at risk.

The Agent Skills approach is particularly clever because it packages AI capabilities in terms that financial institutions already understand. Rather than selling generic "AI assistance," Anthropic is offering solutions to specific, well-defined problems: "You need a DCF model? We have a skill for that. You need to analyze earnings calls? We have a skill for that too."

Trillion-dollar clients are already seeing massive productivity gains

Anthropic's financial services strategy appears to be gaining traction with exactly the kind of marquee clients that matter in enterprise sales. The company counts among its clients AIA Labs at Bridgewater, Commonwealth Bank of Australia, American International Group, and Norges Bank Investment Management — Norway's $1.6 trillion sovereign wealth fund, one of the world's largest institutional investors.

NBIM CEO Nicolai Tangen reported achieving approximately 20% productivity gains, equivalent to 213,000 hours, with portfolio managers and risk departments now able to "seamlessly query our Snowflake data warehouse and analyze earnings calls with unprecedented efficiency."

At AIG, CEO Peter Zaffino said the partnership has "compressed the timeline to review business by more than 5x in our early rollouts while simultaneously improving our data accuracy from 75% to over 90%." If these numbers hold across broader deployments, the productivity implications for the financial services industry are staggering.

These aren't pilot programs or proof-of-concept deployments; they're production implementations at institutions managing trillions of dollars in assets and making underwriting decisions that affect millions of customers. Their public endorsements provide the social proof that typically drives enterprise adoption in conservative industries.

Regulatory uncertainty creates both opportunity and risk for AI deployment

Yet Anthropic's financial services ambitions unfold against a backdrop of heightened regulatory scrutiny and shifting enforcement priorities. In 2023, the Consumer Financial Protection Bureau released guidance requiring lenders to "use specific and accurate reasons when taking adverse actions against consumers" involving AI, and issued additional guidance requiring regulated entities to "evaluate their underwriting models for bias" and "evaluate automated collateral-valuation and appraisal processes in ways that minimize bias."

However, according to a Brookings Institution analysis, these measures have since been revoked with work stopped or eliminated at the current downsized CFPB under the current administration, creating regulatory uncertainty. The pendulum has swung from the Biden administration's cautious approach, exemplified by an executive order on safe AI development, toward the Trump administration's "America's AI Action Plan," which seeks to "cement U.S. dominance in artificial intelligence" through deregulation.

This regulatory flux creates both opportunities and risks. Financial institutions eager to deploy AI now face less prescriptive federal oversight, potentially accelerating adoption. But the absence of clear guardrails also exposes them to potential liability if AI systems produce discriminatory outcomes, particularly in lending and underwriting.

The Massachusetts Attorney General recently reached a $2.5 million settlement with student loan company Earnest Operations, alleging that its use of AI models resulted in "disparate impact in approval rates and loan terms, specifically disadvantaging Black and Hispanic applicants." Such cases will likely multiply as AI deployment grows, creating a patchwork of state-level enforcement even as federal oversight recedes.

Anthropic appears acutely aware of these risks. In an interview with Banking Dive, Jonathan Pelosi, Anthropic's global head of industry for financial services, emphasized that Claude requires a "human in the loop." The platform, he said, is not intended for autonomous financial decision-making or to provide stock recommendations that users follow blindly. During client onboarding, Pelosi told the publication, Anthropic focuses on training and understanding model limitations, putting guardrails in place so people treat Claude as a helpful technology rather than a replacement for human judgment.

Competition heats up as every major tech company targets finance AI

Anthropic's financial services push comes as AI competition intensifies across the enterprise. OpenAI, Microsoft, Google, and numerous startups are all vying for position in what may become one of AI's most lucrative verticals. Goldman Sachs introduced a generative AI assistant to its bankers, traders, and asset managers in January, signaling that major banks may build their own capabilities rather than rely exclusively on third-party providers.

The emergence of domain-specific AI models like BloombergGPT — trained specifically on financial data — suggests the market may fragment between generalized AI assistants and specialized tools. Anthropic's strategy appears to stake out a middle ground: general-purpose models, since Claude was not trained exclusively on financial data, enhanced with financial-specific tooling, data access, and workflows.

The company's partnership strategy with implementation consultancies including Deloitte, KPMG, PwC, Slalom, TribeAI, and Turing is equally critical. These firms serve as force multipliers, embedding Anthropic's technology into their own service offerings and providing the change management expertise that financial institutions need to successfully adopt AI at scale.

CFOs worry about AI hallucinations and cascading errors

The broader question is whether AI tools like Claude will genuinely transform financial services productivity or merely shift work around. The PYMNTS Intelligence report "The Agentic Trust Gap" found that chief financial officers remain hesitant about AI agents, with "nagging concern" about hallucinations where "an AI agent can go off script and expose firms to cascading payment errors and other inaccuracies."

"For finance leaders, the message is stark: Harness AI's momentum now, but build the guardrails before the next quarterly call—or risk owning the fallout," the report warned.

A 2025 KPMG report found that 70% of board members have developed responsible use policies for employees, with other popular initiatives including implementing a recognized AI risk and governance framework, developing ethical guidelines and training programs for AI developers, and conducting regular AI use audits.

The financial services industry faces a delicate balancing act: move too slowly and risk competitive disadvantage as rivals achieve productivity gains; move too quickly and risk operational failures, regulatory penalties, or reputational damage. Speaking at the Evident AI Symposium in New York last week, Ian Glasner, HSBC's group head of emerging technology, innovation and ventures, struck an optimistic tone about the sector's readiness for AI adoption. "As an industry, we are very well prepared to manage risk," he said, according to CIO Dive. "Let's not overcomplicate this. We just need to be focused on the business use case and the value associated."

Anthropic's latest moves suggest the company sees financial services as a beachhead market where AI's value proposition is clear, customers have deep pockets, and the technical requirements play to Claude's strengths in reasoning and accuracy. By building Excel integration, securing data partnerships, and pre-packaging common workflows, Anthropic is reducing the friction that typically slows enterprise AI adoption.

The $61.5 billion valuation the company commanded in its March fundraising round — up from roughly $16 billion a year earlier — suggests investors believe this strategy will work. But the real test will come as these tools move from pilot programs to production deployments across thousands of analysts and billions of dollars in transactions.

Financial services may prove to be AI's most demanding proving ground: an industry where mistakes are costly, regulation is stringent, and trust is everything. If Claude can successfully navigate the spreadsheet cells and data feeds of Wall Street without hallucinating a decimal point in the wrong direction, Anthropic will have accomplished something far more valuable than winning another benchmark test. It will have proven that AI can be trusted with the money.

Echelon, an artificial intelligence startup that automates enterprise software implementations, emerged from stealth mode today with $4.75 million in seed funding led by Bain Capital Ventures, targeting a fundamental shift in how companies deploy and maintain critical business systems.

The San Francisco-based company has developed AI agents specifically trained to handle end-to-end ServiceNow implementations — complex enterprise software deployments that traditionally require months of work by offshore consulting teams and cost companies millions of dollars annually.

"The biggest barrier to digital transformation isn't technology — it's the time it takes to implement it," said Rahul Kayala, Echelon's founder and CEO, who previously worked at AI-powered IT company Moveworks. "AI agents are eliminating that constraint entirely, allowing enterprises to experiment, iterate, and deploy platform changes with unprecedented speed."

The announcement signals a potential disruption to the $1.5 trillion global IT services market, where companies like Accenture, Deloitte, and Capgemini have long dominated through labor-intensive consulting models that Echelon argues are becoming obsolete in the age of artificial intelligence.

Why ServiceNow deployments take months and cost millions

ServiceNow, a cloud-based platform used by enterprises to manage IT services, human resources, and business workflows, has become critical infrastructure for large organizations. However, implementing and customizing the platform typically requires specialized expertise that most companies lack internally.

The complexity stems from ServiceNow's vast customization capabilities. Organizations often need hundreds of "catalog items" — digital forms and workflows for employee requests — each requiring specific configurations, approval processes, and integrations with existing systems. According to Echelon's research, these implementations frequently stretch far beyond planned timelines due to technical complexity and communication bottlenecks between business stakeholders and development teams.

"What starts out simple often turns into weeks of effort once the actual work begins," the company noted in its analysis of common implementation challenges. "A basic request form turns out to be five requests stuffed into one. We had catalog items with 50+ variables, 10 or more UI policies, all connected. Update one field, and something else would break."

The traditional solution involves hiring offshore development teams or expensive consultants, creating what Echelon describes as a problematic cycle: "One question here, one delay there, and suddenly you're weeks behind."

How AI agents replace expensive offshore consulting teams

Echelon's approach replaces human consultants with AI agents trained by elite ServiceNow experts from top consulting firms. These agents can analyze business requirements, ask clarifying questions in real-time, and automatically generate complete ServiceNow configurations including forms, workflows, testing scenarios, and documentation.

The technology delivers a significant advancement from general-purpose AI tools. Rather than providing generic code suggestions, Echelon's agents understand ServiceNow's specific architecture, best practices, and common integration patterns. They can identify gaps in requirements and propose solutions that align with enterprise governance standards.

"Instead of routing every piece of input through five people, the business process owner directly uploaded their requirements," Kayala explained, describing a recent customer implementation. "The AI developer analyzes it and asks follow-up questions like: 'I see a process flow with 3 branches, but only 2 triggers. Should there be a 3rd?' The kinds of things a seasoned developer would ask. With AI, these questions came instantly."

Early customers report dramatic time savings. One financial services company saw a service catalog migration project that was projected to take six months completed in six weeks using Echelon's AI agents.

What makes Echelon's AI different from coding assistants

Echelon's technology addresses several technical challenges that have prevented broader AI adoption in enterprise software implementation. The agents are trained not just on ServiceNow's technical capabilities but on the accumulated expertise of senior consultants who understand complex enterprise requirements, governance frameworks, and integration patterns.

This approach differs from general-purpose AI coding assistants like GitHub Copilot, which provide syntax suggestions but lack domain-specific expertise. Echelon's agents understand ServiceNow's data models, security frameworks, and upgrade considerations—knowledge typically acquired through years of consulting experience.

The company's training methodology involves elite ServiceNow experts from consulting firms like Accenture and specialized ServiceNow partner Thirdera. This embedded expertise enables the AI to handle complex requirements and edge cases that typically require senior consultant intervention.

The real challenge isn't teaching AI to write code — it's capturing the intuitive expertise that separates junior developers from seasoned architects. Senior ServiceNow consultants instinctively know which customizations will break during upgrades and how simple requests spiral into complex integration problems. This institutional knowledge creates a far more defensible moat than general-purpose coding assistants can offer.

The $1.5 trillion consulting market faces disruption

Echelon's emergence reflects broader trends reshaping the enterprise software market. As companies accelerate digital transformation initiatives, the traditional consulting model increasingly appears inadequate for the speed and scale required.

ServiceNow itself has grown rapidly, reporting over $10.98 billion in annual revenue in 2024, and $12.06 billion for the trailing twelve months ending June 30, 2025, as organizations continue to digitize more business processes. However, this growth has created a persistent talent shortage, with demand for skilled ServiceNow professionals — particularly those with AI expertise — significantly outpacing supply.

The startup's approach could fundamentally alter the economics of enterprise software implementation. Traditional consulting engagements often involve large teams working for months, with costs scaling linearly with project complexity. AI agents, by contrast, can handle multiple projects simultaneously and apply learned knowledge across customers.

Rak Garg, the Bain Capital Ventures partner who led Echelon's funding round, sees this as part of a larger shift toward AI-powered professional services. "We see the same trend with other BCV companies like Prophet Security, which automates security operations, and Crosby, which automates legal services for startups. AI is quickly becoming the delivery layer across multiple functions."

Scaling beyond ServiceNow while maintaining enterprise reliability

Despite early success, Echelon faces significant challenges in scaling its approach. Enterprise customers prioritize reliability above speed, and any AI-generated configurations must meet strict security and compliance requirements.

"Inertia is the biggest risk," Garg acknowledged. "IT systems shouldn't ever go down, and companies lose thousands of man-hours of productivity with every outage. Proving reliability at scale, and building on repeatable results will be critical for Echelon."

The company plans to expand beyond ServiceNow to other enterprise platforms including SAP, Salesforce, and Workday — each creating substantial additional market opportunities. However, each platform requires developing new domain expertise and training models on platform-specific best practices.

Echelon also faces potential competition from established consulting firms that are developing their own AI capabilities. However, Garg views these firms as potential partners rather than competitors, noting that many have already approached Echelon about collaboration opportunities.

"They know that AI is shifting their business model in real-time," he said. "Customers are placing immense pricing pressure on larger firms and asking hard questions, and these firms can use Echelon agents to accelerate their projects."

How AI agents could reshape all professional services

Echelon's funding and emergence from stealth marks a significant milestone in the application of AI to professional services. Unlike consumer AI applications that primarily enhance individual productivity, enterprise AI agents like Echelon's directly replace skilled labor at scale.

The company's approach — training AI systems on expert knowledge rather than just technical documentation — could serve as a model for automating other complex professional services. Legal research, financial analysis, and technical consulting all involve similar patterns of applying specialized expertise to unique customer requirements.

For enterprise customers, the promise extends beyond cost savings to strategic agility. Organizations that can rapidly implement and modify business processes gain competitive advantages in markets where customer expectations and regulatory requirements change frequently.

As Kayala noted, "This unlocks a completely different approach to business agility and competitive advantage."

The implications extend far beyond ServiceNow implementations. If AI agents can master the intricacies of enterprise software deployment—one of the most complex and relationship-dependent areas of professional services — few knowledge work domains may remain immune to automation.

The question isn't whether AI will transform professional services, but how quickly human expertise can be converted into autonomous digital workers that never sleep, never leave for competitors, and get smarter with every project they complete.